The APCO Promise exists to remind every APCO employee everyday that we are in business for one reason: our customers.
APCO is a family run business based on old-fashioned family values. Every employee as well as every customer new and old is considered ‘family’. The strength of any family is woven by the intangible bonds of each member to another, each member’s unspoken ‘promise’ to the other. This is the meaning behind ‘The APCO Promise’.
If a business like APCO manages to endure decades of change and challenges, yet continues to grow and find success, it begins to realize that there are some basic underlying and reasons why it has persevered. At APCO, we identified long ago the core tenets of conduct that have led us to a continued achievement of customer satisfaction and employee fulfillment.
We have formulated these ideas into what we like to call ‘The APCO Promise’. The APCO Promise has evolved into our methodology by which we carry out our relationships with each and every APCO employee and each and every APCO customer.
The APCO Promise is not intended to be a complicated set of rules. It is simply a statement of what we believe to be a valuable and enduring concept that we encourage and maintain as a permanent reminder of what has brought us to where we are today and what will serve to guide us well into the future.
APCO’s customers, employees and suppliers are APCO’s partners. Our mission is to provide our partners with the best monetary and spiritual return possible. We treat our partners as we would like to be treated, providing an inviting, comfortable and ethical atmosphere, and accepting and valuing all people. At APCO, the customer is our boss and our objective is to serve our customers better than anyone else in our industry.